Refund policy

Absolutely — since ZOVARI is selling bags in South Africa, here’s a professional policy you can put on your website. I’ve kept it customer-friendly while accounting for South Africa’s Consumer Protection Act (CPA). The CPA provides protections for defective/unsafe goods, including a six-month implied warranty in relevant circumstances, and certain online/direct-marketing transactions can have cooling-off rights.

ZOVARI — Returns & Refund Policy

Last Updated: 12 August 2026

At ZOVARI, we want you to love your purchase. If there is a problem with your order, we're here to help.

1. Returns

You may contact us about returning an item if:

You received the wrong product.
Your bag arrived damaged or defective.
The product is significantly different from what was advertised.
You have another return right available under applicable South African consumer law.

For change-of-mind returns, ZOVARI may accept an item if it is unused, undamaged and in its original condition and packaging, subject to applicable law.

2. Damaged or Defective Products

If your bag arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible with:

Your order number
Photos/videos showing the issue
Photos of the packaging where relevant

Where the Consumer Protection Act applies, consumers have statutory rights regarding defective or poor-quality goods. In relevant circumstances, goods may be returned within six months of delivery, with the consumer's remedies determined by the CPA.

3. Refunds

Once your return has been received and assessed, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method, where reasonably possible.

Please allow your payment provider additional processing time for the funds to appear in your account.

4. Wrong Item Received

If you receive an item different from what you ordered, please contact ZOVARI with your order number and photographs of the product.

We will work with you to arrange the appropriate remedy.

5. Items Returned Because of Change of Mind

If you simply change your mind about a purchase, the return must meet our applicable return requirements and any rights you have under South African law.

The item should be:

Unused
Unworn
Undamaged
In its original packaging
Complete with any included accessories

Please do not send an item back before contacting us.

6. Return Shipping

For returns caused by a ZOVARI error, defective product, or incorrect item, we will arrange an appropriate return solution in accordance with applicable law.

For voluntary change-of-mind returns where permitted, return shipping costs may be the customer's responsibility.

7. Online & Direct-Marketing Purchases

Certain transactions resulting from direct marketing may have a statutory five-business-day cooling-off period under South African law, subject to the applicable legal requirements and exceptions.